Angry passengers left high and dry after Star Cruises cancels Hong Kong sailing

South China Morning PostEN 1 min read 100% complete by Harvey KongFebruary 13, 2026 at 06:08 PM

AI Summary

short article 1 min

Star Cruises cancelled a scheduled departure from Hong Kong Ocean Terminal due to an unforeseen technical issue. The cruise was set to depart on February 13 for a "2 Night High Seas Cruise". Hundreds of passengers were already waiting in line at the terminal when the cancellation was announced, with staff providing water to those affected. Passengers who had waited for hours complained that they felt like "refugees". The company apologized and offered customers the choice of rescheduling or a full refund. No details about the technical issue or when it was identified were disclosed by Star Cruises.

Key Entities & Roles

Key Player Opposition Context

Longman Lo 40% Tsim Sha Tsui 40% Star Voyager 50% Ocean Terminal ×260% Hong Kong ×380% Star Cruises ×490%

Keywords

cruise cancellation 90% star cruises 80% technical issue 70% hong kong 60% passenger complaints 60% refund 50% rescheduling 40% ocean terminal 40%

Sentiment Analysis

Negative

Score: -0.40

Source Transparency

Source

South China Morning Post

Classification Confidence

90%

Geographic Perspective

Hong Kong

This article was automatically classified using rule-based analysis.

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cruise cancellation star cruises technical issue hong kong passenger complaints refund rescheduling ocean terminal

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