US agency proposes English proficiency requirement for foreign call centres

South China Morning PostEN 1 min read 100% complete by BloombergMarch 4, 2026 at 11:54 PM

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FCC Chairman Brendan Carr has proposed new rules targeting foreign-based call centers. The proposed regulations would introduce an English proficiency requirement for overseas employees and limit the volume of calls these centers can handle. Carr stated the aim is to encourage US communications providers to bring call center jobs back to the United States and establish safeguards for operations remaining abroad. He cited customer frustration with language barriers and security risks associated with foreign call centers. Carr also noted the increasing trend of US businesses outsourcing customer service and call center operations, and the role of foreign call centers in contributing to robocalls and fraud.

Key Entities & Roles

Key Player Opposition Context

House Appropriations Subcommittee on Financial Services and General Government 40% United States ×380% Brendan Carr ×390% Federal Communications Commission ×295%

Keywords

call centres 100% english proficiency 90% fcc 80% outsourcing 70% robocalls 60% security risk 50% customer service 50% regulations 40%

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Negative

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South China Morning Post

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90%

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United States

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call centres english proficiency fcc outsourcing robocalls security risk customer service regulations

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