HelloFresh and Youfoodz sued by ACCC after allegedly trapping customers in misleading meal-kit subscriptions

The Guardian - World NewsCenter-LeftEN 1 min read 100% complete by Australian Associated PressDecember 16, 2025 at 05:16 AM

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The Australian Competition and Consumer Commission (ACCC) is suing HelloFresh and Youfoodz in federal court for allegedly misleading customers with their meal-kit subscriptions. The ACCC alleges that both companies, owned by HelloFresh SE, charged over 100,000 customers fees even after they had cancelled their subscriptions before the stated deadline. The watchdog claims this practice trapped customers in unwanted subscriptions. The ACCC is pursuing separate legal proceedings against each company, alleging violations of Australian consumer law. The case centers around the companies' cancellation policies and whether they were transparent and fair to consumers.

Key Entities & Roles

Key Player Opposition Context

Australian Competition and Consumer Commission 80% HelloFresh SE ×2100% Youfoodz ×2100%

Keywords

meal-kit subscriptions 90% hellofresh 90% misleading subscriptions 80% youfoodz 80% subscription traps 70% accc 70% legal action 60% consumer protection 60% false advertising 50%

Sentiment Analysis

Negative

Score: -0.40

Source Transparency

Source

The Guardian - World News

Political Lean

Center-Left (-0.40)

Far LeftCenterFar Right

Classification Confidence

70%

This article was automatically classified using rule-based analysis. The political bias score ranges from -1 (far left) to +1 (far right).

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meal-kit subscriptions hellofresh misleading subscriptions youfoodz subscription traps accc legal action consumer protection false advertising

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