HelloFresh and Youfoodz sued by ACCC after allegedly trapping customers in misleading meal-kit subscriptions
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The Australian Competition and Consumer Commission (ACCC) is suing HelloFresh and Youfoodz in federal court for allegedly misleading customers with their meal-kit subscriptions. The ACCC alleges that both companies, owned by HelloFresh SE, charged over 100,000 customers fees even after they had cancelled their subscriptions before the stated deadline. The watchdog claims this practice trapped customers in unwanted subscriptions. The ACCC is pursuing separate legal proceedings against each company, alleging violations of Australian consumer law. The case centers around the companies' cancellation policies and whether they were transparent and fair to consumers.
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AI-ExtractedHelloFresh and Youfoodz are owned by HelloFresh SE.
ACCC sued HelloFresh and Youfoodz in federal court.
More than 100,000 customers were charged a fee despite cancelling before the cut-off.
Customers were allegedly misled and caught in 'subscription traps'.
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