Outage post-mortem: Amazon says AWS issue resolved; root cause traced to system glitch

Times of IndiaCenter-RightEN 2 min read 100% complete by TOI TECH DESKOctober 30, 2025 at 03:48 AM

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Amazon Web Services (AWS) experienced a significant outage affecting hundreds of websites and applications across its US-EAST-1 region on October 28th. The disruption was caused by DNS resolution failures and degraded internal load balancers, leading to issues with services like EC2, S3, and Lambda. Major platforms such as Snapchat, Reddit, Slack, Canva, and Amazon.com were impacted. AWS engineers resolved the DNS issue by 2:24 AM PDT on October 29th and had all services fully operational by 6 PM ET that day. The company is now reviewing the incident to prevent future occurrences. Critics noted a lack of real-time updates during the outage, highlighting concerns about centralized cloud infrastructure reliance.

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US ×250% Snapchat 60% Reddit 60% Amazon.com 60% Slack 60% Canva 60% Amazon Web Services (AWS) ×9100%

Keywords

aws outage 100% cloud infrastructure 90% dns resolution failures 80% load balancer degradation 70% dynamodb api endpoints 70% service disruption 60% network load balancers (nlbs) 60% service restoration 50% centralized cloud infrastructure 50% customer impact 40%

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Times of India

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Center-Right (0.20)

Far LeftCenterFar Right

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90%

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United States

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aws outage cloud infrastructure dns resolution failures load balancer degradation dynamodb api endpoints service disruption network load balancers (nlbs)service restoration centralized cloud infrastructure customer impact

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