Uganda: From Helpline to Lifeline - Sauti 116 Supports Children and Adults in Uganda
AI Summary
Sauti 116 is Uganda's national call and case management center providing 24/7 support to children and survivors of gender-based violence since 2013. Initially a child protection line supported by UNICEF, it is now run by the Ministry of Gender, Labour and Social Development with strategic support from Spotlight Initiative. Located in Kireka, Wakiso District, Sauti handles emergencies like neglect, physical abuse, and sexual abuse, coordinating directly with social workers, hospitals, or police for urgent intervention. In 2021, its scope expanded to include adults and broader forms of GBV. The platform includes a chatbot designed by adolescents, covering topics from mental health to reproductive rights. Basic phones can access the system, ensuring wide usability. Real-time data tracking enables quick responses to emergencies and trends across over 100 districts.
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