They Couldn’t Access Mental Health Care When They Needed It. Now They’re Suing Their Insurer.

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New York City employees Nimrod Shimrony and Valeria Calderón are lead plaintiffs in a class-action lawsuit filed in late 2024 against EmblemHealth, the most popular health plan for city employees. The lawsuit alleges that EmblemHealth's inaccurate provider directory misled them about the availability of in-network mental health care, forcing them to delay or forgo treatment, or pay for costlier out-of-network providers. Shimrony and Calderón, both seeking mental health support after personal crises, were unable to find therapists listed as in-network. The lawsuit cites ProPublica's "America's Mental Barrier" series, which investigated the prevalence of "ghost networks" and the limited consequences insurers face for directory errors that hinder access to mental health care. The suit seeks class-action status, highlighting the widespread issue of deceptive provider networks and their impact on patients.
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