Opatra London distances itself from Hong Kong firm over deceptive sales allegations

UK-based beauty chain Opatra London has distanced itself from a Hong Kong distributor accused of using “deceptive sales practices”, even after the local branch said it offered to refund about a quarter of a HK$60,000 (US$7,650) shopping bill on skincare products.The company said on Monday night that it deeply regretted if any customers had a “distressing experience associated with our brand”, and revealed it had initiated an independent review of the local distributor.The move came after local distributor Sayles Retail hit back at growing accusations that it engaged in “deceptive sales practices” by allegedly duping a woman into paying more than HK$60,000 for beauty products at a branch in Sha Tin.