Does cash-strapped Hongkong Post need to deliver profits or just public services?

A recent observation at the Repulse Bay post office in Hong Kong revealed low customer traffic, with only five customers served in an hour by two staff members. One customer, Dicky Lo, uses the service for sending parcels due to its reasonable price compared to private couriers and for collecting online shopping packages, appreciating the lack of queues. This situation raises questions about Hongkong Post's operational focus, specifically whether it prioritizes profit generation or the provision of public services, given the underutilization of its facilities in affluent areas. The article highlights the contrast between the post office's quiet state and the potential need to balance commercial viability with its public service mandate.