Amazon’s cloud ‘hit by two outages caused by AI tools last year’

The Guardian - World NewsEN 3 min read 100% complete by Aisha DownFebruary 20, 2026 at 04:34 PM
Amazon’s cloud ‘hit by two outages caused by AI tools last year’

AI Summary

medium article 3 min

Amazon Web Services (AWS), Amazon's cloud computing division, experienced at least two outages in the past year caused by its own AI tools. One outage, lasting 13 hours in December, was triggered by an AI agent autonomously deleting and recreating part of its environment. While Amazon claims these were smaller events and attributes the errors to user error rather than AI malfunction, some experts are skeptical. These incidents raise concerns about the increasing reliance on AI within AWS, especially as Amazon implements significant job cuts, some of which are expected to be offset by AI efficiencies. The outages highlight potential risks associated with AI's limited understanding of broader operational contexts and potential impacts on customers.

Keywords

cloud outages 90% artificial intelligence 80% amazon web services 70% user error 60% ai agents 50% job cuts 50% company culture 40% automation 40%

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United Kingdom

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