Snapchat told an Australian mother it would not delete her son’s account because his listed age was 25
An Australian mother reported her 14-year-old son's Snapchat account to the company, seeking its removal under Australia's under-16 social media ban. Snapchat refused, citing the account's listed age of 25.

Briefing Summary
AI-generatedAn Australian mother reported her 14-year-old son's Snapchat account to the company, seeking its removal under Australia's under-16 social media ban. Snapchat refused, citing the account's listed age of 25. This incident highlights a problem with the ban's enforcement, as some platforms are reportedly failing to act on reports of underage users who have circumvented age restrictions. Parents are being advised to report these accounts directly to the social media companies. eSafety, an Australian regulatory body, has expressed concern over platforms not complying with requests to remove underage accounts. The situation raises questions about the effectiveness of the ban and the responsibility of social media companies in enforcing age restrictions.
Article analysis
Model · rule-basedKey claims
4 extractedParents have been told to report accounts missed in Australia’s under-16 social media ban.
Snapchat refused to delete a 14-year-old's account because his self-declared age was 25.
eSafety is ‘concerned’ some platforms aren’t complying with the under-16 social media ban.
Some platforms are not acting on reports of underage users.