Harrods warehouse staff underpaid by thousands of pounds after agency error

Harrods warehouse staff were underpaid due to an error by The Best Connection, the temporary recruitment agency supplying them. The agency failed to award correct holiday pay, potentially resulting in a six-figure debt owed to hundreds of workers. The discovery followed two years of warnings to Harrods about the agency's pricing practices. The Best Connection claims to have identified and contacted affected employees to rectify the matter, but did not specify the number of workers impacted or the total underpayment amount. One source estimates the problem could have affected up to 1,000 workers, with unpaid funds totaling hundreds of thousands of pounds. This incident adds to recent challenges for Harrods, including a compensation scheme for abuse survivors and a data breach.

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