Water restored to most Kent and Sussex homes after six days’ disruption

The Guardian - World NewsCenter-LeftEN 2 min read 100% complete by PA MediaJanuary 16, 2026 at 11:10 AM

AI Summary

medium article 2 min

Water service has been mostly restored to homes in Kent and Sussex after a six-day disruption caused by burst pipes and power outages from Storm Goretti. At its peak, 30,000 South East Water (SEW) customers experienced outages or low pressure, following a similar incident last month in Tunbridge Wells. While supplies are restored to 6,500 properties in the Tunbridge Wells area, some customers may still experience low pressure. Approximately 320 properties in Bidborough are still affected, with tankers providing assistance. Ofwat has launched an investigation into SEW for potential breaches of its license conditions regarding customer service and support during the interruptions. SEW could face penalties, including a fine or special administration, depending on Ofwat's findings.

Key Entities & Roles

Key Player Opposition Context

Maidstone 50% Mathew Dean 50% Storm Goretti 60% Bidborough ×260% Tunbridge Wells ×370% Kent 70% Sussex 70% Ofwat ×270% South East Water ×590%

Keywords

water outage 100% water supply 80% south east water 80% burst pipes 70% low water pressure 70% ofwat investigation 60% customer service standards 50% hosepipe bans 40% drinking water 40%