Complaints against Hong Kong property agents outpace home sales as market rebounds

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In 2025, complaints against Hong Kong property agents surged 56% to 253 cases, outpacing the 18.3% rise in residential property transactions, according to the Estate Agents Authority (EAA). The primary cause of complaints was non-compliant advertising, particularly inaccurate online property photos or listings published without owner consent, which nearly tripled to 81 cases. Despite the increase in complaints, the EAA took disciplinary action against 319 licensees, including license suspensions and revocations, and collected approximately HK$4.7 million in fines. The rise in complaints occurred during a period of increased market activity, with overall property registrations exceeding 80,700 and residential sales reaching a six-year high. The EAA chairman attributed the increase to the higher volume of transactions.
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AI-ExtractedThe biggest source of complaints was non-compliant advertising, which nearly tripled to 81 cases from 30 in 2024.
First-hand private home sales jumped 22 per cent to 20,564 units – a six-year high.
Hong Kong recorded 80,702 property registrations in 2025.
The EAA opened 253 complaint cases in 2025, up from 162 in 2024.
Complaints against Hong Kong property agents jumped 56 per cent in 2025.
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