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‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed
July 23, 2026
Key Figures & Locations
Chris O’Shea
person
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1 mentions
Glasgow
location
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1 mentions
Edinburgh
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1 mentions
FTSE 100
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1 mentions
Leeds
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1 mentions
Cardiff
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1 mentions
Leicester
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1 mentions
Centrica
organization
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1 mentions
