Capita

Capita is a private company that has taken over the administration of the UK civil service pension scheme. The company is currently newsworthy due to significant failures in its handling of this responsibility. Recent reports indicate that retired civil servants have experienced severe delays, with some waiting up to a year for pension payments. This maladministration has led to hardship for some pensioners, including inability to afford rent and reliance on food banks. Capita's chief executive has apologized for the "very poor service." The company anticipates a financial impact of up to £40 million on its annual profits as a consequence of rectifying these issues. This situation highlights the risks and consequences of outsourcing critical public services and the impact on individuals relying on them.