Citizens Advice

Citizens Advice is a well-established consumer advocacy organization that provides advice and conducts research on various consumer issues. They are currently newsworthy due to their recent criticisms of Royal Mail's service and pricing, as well as their role in highlighting poor customer service among energy suppliers. Recent findings indicate that Royal Mail's Christmas delivery performance was unacceptably poor, impacting approximately 16 million people, a significant increase compared to previous years. Furthermore, Citizens Advice has contributed to surveys ranking energy companies' customer service, with ScottishPower identified as the worst performer. Their work is relevant because it provides crucial insights into consumer experiences and holds companies accountable for their performance, influencing public opinion and potentially prompting regulatory action.