Pangdonglai

Pangdonglai is a retail corporation founded in March 1995 by Yu Donglai (于东来). It operates a chain of malls and grocery stores and is headquartered in Xuchang, Henan, China. The company is known for excellent customer service, and prioritizing work-life balance for its employees. In 2024 Pangdonglai paid out RMB¥8.8 million in compensation to customers after a supplier was found to have violated food safety procedures. Its success has spurred imitation of its business style by competitors.