Royal Mail

Royal Mail, a 500-year-old postal service in the UK, is currently facing scrutiny due to significant delivery delays and legal disputes. Recent reports indicate a substantial increase in late deliveries, particularly during the Christmas period, affecting an estimated 16 million people. This has drawn criticism for unacceptable performance. Furthermore, a Royal Mail-owned courier service, eCourier, is facing a legal challenge from 46 drivers classified as self-employed. These drivers are arguing for worker rights, claiming they are entitled to benefits and protections typically afforded to employees. The case highlights concerns about employment practices within the Royal Mail group and the broader gig economy. These issues raise questions about Royal Mail's ability to maintain service standards and uphold fair labor practices, impacting its reputation and public trust.