Telstra glitches continue as ‘secondary’ outage hits triple-zero calls and regional trains remain stranded

Telstra is experiencing ongoing issues with its network, with a secondary outage impacting triple-zero emergency calls on Thursday morning, a day after a national outage. Some customers are unable to connect to the emergency hotline, receiving error messages and experiencing their phones attempting to connect to alternative networks. This follows a broader outage on Wednesday caused by a software defect that reset a critical time-synchronization server. The telco has apologized for the disruptions, which also continue to affect regional train services in Victoria. While Telstra reports a significant reduction in triple-zero call issues, the government insists 100% resolution is necessary and has announced a full investigation into the outages.

A major outage at Australia's largest telecoms company, affecting servers at data centers in Sydney and Melbourne, disrupted train services in Victoria and New South Wales, as well as national freight. The incident also impacted payment systems, with approximately 80,000 businesses using the Tyro app affected. Communications Minister Anika Wells confirmed welfare checks were underway for about three dozen emergency calls that did not connect, though the core triple-zero system remained operational. The Australian Communication and Media Authority will investigate the cause of the outage, which remains unknown. The telco stated that Australia can have faith in its network, acknowledging that issues can occur in a large and complex system.

A national Telstra mobile outage on Wednesday caused widespread disruption across Australia for nearly five hours. The failure, attributed to issues with time-keeping servers, affected train lines, traffic lights, Eftpos payments, and electric vehicle charging. This incident highlights Australia's reliance on connectivity and the significant consequences of single system failures, echoing previous outages from other providers. The Australian Communications and Media Authority will investigate the root cause, which remains unknown to Telstra. The government acknowledged improvements in outage response but criticized telcos for public trust issues. Experts suggest implementing redundancy measures and multi-carrier solutions for essential services and businesses to enhance resilience against future disruptions.

Telstra's mobile network experienced a major outage on Wednesday morning, preventing thousands of customers nationwide from making calls or accessing data. The telecommunications provider, which serves approximately 25 million mobile services, confirmed the issue on social media and advised users to restart their devices. The outage has had significant consequences, including the suspension of all regional train services in Victoria due to radio network problems and disruptions to some regional train routes in New South Wales. Western Australia police also reported that the outage was affecting calls to triple zero. This incident follows previous network issues experienced by other major telecommunications companies in Australia.