digital duty of care

The concept of digital duty of care is gaining prominence as governments grapple with the increasing use of automated decision-making and the influence of tech giants. Recent developments in Australia highlight this, with new rules being introduced to curb the government's use of AI in service delivery, addressing fears of AI replacing human processes. Simultaneously, the government is strengthening its stance against tech platforms regarding social media bans, doubling fines and empowering regulators to enforce compliance. This shift towards greater oversight and accountability reflects a growing recognition of the need to protect citizens from potential harms associated with digital technologies, including biased AI outcomes and the spread of harmful content online. The current relevance lies in the proactive measures being taken to establish clearer responsibilities for both government agencies and private tech companies in ensuring a safer digital environment for all users.