Qantas agrees to pay $74m over Covid-19 travel voucher refunds

BBC News - WorldEN 2 min read 100% complete March 13, 2026 at 02:16 AM

AI Summary

medium article 2 min

Qantas Airways has agreed to pay A$105 million ($74 million) to settle a class action lawsuit regarding refunds for flights cancelled between 2020 and 2022 during the Covid-19 pandemic. The lawsuit, led by Echo Law, alleged that Qantas improperly issued travel credits instead of cash refunds, breaching contracts and violating Australian law. Qantas, while not admitting liability, will pay almost double the amount it initially anticipated. The settlement is subject to court approval, and details on how customers can claim refunds will be released soon. Echo Law is also pursuing a similar lawsuit against Jetstar for similar practices.

Key Entities & Roles

Key Player Opposition Context

Osmond Chia 30% Vanessa Hudson 40% Jetstar ×360% Australia ×260% Echo Law ×570% Qantas Airways ×1090%

Keywords

qantas 100% cash refunds 90% travel voucher refunds 90% cancelled flights 80% class action lawsuit 80% settlement 70% covid-19 70% travel credits 70% echo law 60% jetstar 50%