Jetstar

Jetstar is a low-cost airline operating in Australia and internationally. It is a subsidiary of Qantas Airways. Jetstar is currently newsworthy due to significant flight cancellations resulting from a global recall of Airbus A320 aircraft. Airbus ordered immediate software updates after a mid-air incident in the US, leading to disruptions across Australia and New Zealand. This has forced Jetstar to ground some of its Airbus fleet, impacting both domestic and international flights. Adding to the context, Jetstar's parent company, Qantas, has agreed to a substantial settlement of A$105 million (£55m; $74m) related to a class action lawsuit. The lawsuit concerned the issuance of travel credits instead of cash refunds for flights cancelled by Qantas between 2020 and 2022 during the Covid-19 pandemic. These events highlight the challenges faced by airlines in maintaining operations and managing customer relations in the current environment.