Deliveroo

Deliveroo is a major online food delivery platform that connects customers with restaurants and delivery riders. Recent news highlights concerns regarding the working conditions of its delivery riders, particularly in France. A study by Médecins du Monde revealed that riders, often foreign nationals, work long hours (averaging 63 hours per week) for low pay (around €1,480 gross monthly), facing issues like discrimination, accidents, and physical strain. This has sparked criticism and calls for improved worker protections. Furthermore, Deliveroo's market position is being challenged, as evidenced by its exit from Singapore due to intense competition from rivals like Grab and Foodpanda offering cheaper delivery fees. The platform is also indirectly linked to the 'gig economy' debate through businesses using apps like Temper to hire staff, raising concerns about minimum wage compliance. Finally, studies indicate a significant portion of food businesses on Deliveroo are 'dark kitchens,' highlighting the growth of delivery-only food preparation services.