National Disability Insurance Scheme

Organization

NDIS faces criticism over outsourced staff, assessment tools, and automated planning changes.

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The National Disability Insurance Scheme (NDIS) is an Australian government initiative providing support and funding to people with disabilities. Recent news highlights significant concerns regarding its operation. Firstly, outsourced call centre staff are reportedly required to impersonate government employees, raising ethical questions about transparency. Secondly, experts are alarmed that the new I-CAN assessment tool, used to determine support levels, hasn't been adequately tested across diverse disability types, particularly autism. Finally, sweeping changes are being implemented to automate the creation of NDIS support plans, drastically reducing human involvement and discretion. Advocates fear this "robo-planning" approach risks the well-being of participants, potentially leading to inadequate or inappropriate support. These developments raise serious questions about the NDIS's effectiveness, fairness, and commitment to individualized care for people with disabilities.
Last updated: January 28, 2026