UK energy: about 14m households getting ‘below-average’ service
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A recent Citizens Advice survey revealed that approximately 14 million UK households are receiving below-average customer service from their energy supplier. The survey, conducted between October and December, assessed 16 energy companies, finding that half of gas and electricity consumers are with suppliers scoring less than three out of five stars. Ecotricity ranked highest for customer service, while TruEnergy scored the lowest. Among the larger suppliers, Octopus Energy and E.ON Next performed best, while British Gas and EDF Energy received below-average ratings. Citizens Advice urges energy suppliers to improve customer service, particularly for vulnerable customers struggling to afford their bills, emphasizing the need for reliable support and fair treatment. The survey measured suppliers on factors including bill accuracy and functioning smart meters.
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