ScottishPower

ScottishPower, a major energy supplier in Great Britain, is currently newsworthy due to its poor customer service performance. Recent rankings by Which?, a leading consumer body, have placed ScottishPower at the bottom of the league table for customer service satisfaction. This ranking is based on a survey of nearly 12,000 energy customers, alongside other data. The report highlights that a significant portion of UK households, approximately 14 million, are receiving 'below average' customer service from their energy providers, with ScottishPower being identified as the worst performer. This poor ranking underscores the need for ScottishPower, and other large energy suppliers like British Gas and EDF Energy (also ranked low), to improve their customer service standards and address consumer concerns.