Consumer Council

The Consumer Council is a Hong Kong watchdog organization dedicated to protecting consumer rights and interests. It achieves this through various means, including conducting surveys, issuing warnings about potentially misleading or harmful products and services, and handling consumer complaints. The Council is currently newsworthy due to its active involvement in addressing a range of consumer-related issues in Hong Kong. Recent events highlight its role in investigating hidden costs and data privacy risks in 24-hour gyms, handling complaints related to the Mayday concert cancellation, uncovering fragrance allergens in luxury perfumes, addressing unclear parking rates, and dealing with disputes over ineffective hair treatments. The Council is also monitoring complaints about illegal refuelling stations amidst rising fuel prices and urging a review of fuel pricing mechanisms. Its ongoing work demonstrates its relevance in safeguarding consumer welfare and promoting fair business practices in Hong Kong.