Royal Mail delivered Christmas letters and parcels late to about 16m people
AI Summary
Citizens Advice reports that Royal Mail's Christmas delivery performance was "unacceptable," with approximately 16 million people experiencing delays, a 50% increase from 2024 and the highest in five years. The delays impacted 5.7 million people who missed important information like health appointments and legal documents. Citizens Advice urges Ofcom to address Royal Mail's missed delivery targets, especially with upcoming service cuts. Royal Mail claims that over 99% of items posted by recommended dates arrived on time, citing doubled volumes during the busy season. This occurred following the takeover of Royal Mail's parent company and Ofcom's approval to reduce second-class post services. Citizens Advice also notes that high stamp costs led to fewer Christmas cards being sent.
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