Royal Mail criticised as first-class stamp price rises to £1.80 despite ‘failing service’
AI Summary
Royal Mail has announced a 10p increase to £1.80 for first-class stamps and a 4p rise to 91p for second-class stamps, effective April 7. The price hikes are attributed to rising delivery costs. Citizens Advice described the service as "failing" and criticized the increases, citing a 137% rise in first-class stamp prices since 2020. Royal Mail's managing director stated that the company balances affordability with increasing delivery costs, but the charity argued that consumers should not be forced to pay more for a subpar service. The price changes come after Ofcom fined Royal Mail £21m in autumn for missing its annual delivery targets. The new increases will further reduce the performance standards of Royal Mail's delivery services.
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