ScottishPower named worst energy supplier for customer service

The Guardian - World NewsCenter-LeftEN 2 min read 100% complete by Jillian Ambrose Energy correspondentJanuary 19, 2026 at 12:12 PM

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A recent Which? survey of nearly 12,000 energy customers ranked ScottishPower as Great Britain's worst energy supplier for customer service. British Gas and EDF Energy were also near the bottom of the annual rankings, which combine customer satisfaction scores with Which?'s own assessment. While some smaller suppliers performed well, major companies like Ovo Energy and E.ON Next were also in the lower half. Which? highlighted that some large firms are failing to adequately serve their customers. ScottishPower, British Gas, and EDF Energy disputed the findings, citing contradictory customer service scores from Citizens Advice and Ofgem. The companies stated their commitment to improving customer service despite the survey results.

Key Entities & Roles

Key Player Opposition Context

Fuse Energy 40% Ovo Energy 40% Ecotricity 40% E.ON Next 40% Ofgem 50% So Energy 50% Emily Seymour 60% Citizens Advice ×260% EDF Energy ×570% British Gas ×470% Which? ×680% ScottishPower ×690%

Keywords

customer service 100% energy supplier 90% scottishpower 90% customer satisfaction 80% rankings 70% which? 60% edf energy 50% british gas 50% complaints 40%

Sentiment Analysis

Negative

Score: -0.40

Source Transparency

Source

The Guardian - World News

Political Lean

Center-Left (-0.40)

Far LeftCenterFar Right

Classification Confidence

90%

This article was automatically classified using rule-based analysis. The political bias score ranges from -1 (far left) to +1 (far right).

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customer service energy supplier scottishpower customer satisfaction rankings which?edf energy british gas complaints

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